Every order is covered by our 30-day money-back guarantee. If something doesn't help your dog settle, contact us within 30 days for a refund or exchange.
You also have a legal 14-day cancellation right under the Consumer Contracts Regulations, starting the day after your order arrives.
For hygiene reasons, used lick mats, snuffle mats and grooming items cannot be returned once opened, unless they are faulty. Items should be returned in a clean, resaleable condition where possible.
To start a return, email hello@thedognook.co.uk with your order number and we'll guide you through it.